Thanks to CapitalDigital, our client portfolio has multiplied by 5! As a leading bank in the African market (Mauritania, Mali, Guinea, and Senegal), BCI fully embraces a major role in the development of the banking and financial sector, based on the social and economic realities upon which their commercial offerings are crafted. Its primary objective is to continue expanding and strengthening its presence on the African continent. This ambitious project requires streamlining its entire information system, consisting of a suite of solutions (Core Banking, digitalization, compliance, and clearing solutions) in order to "be more competitive and have digital offerings in an ever-evolving ecosystem," says Malé Diop, CIO of BCI Senegal. A client since 2002 (BCI Mauritania) with the choice of Core Banking, CapitalBanker, Capital Banking Solutions accompanies every new branch opening, integrating its core banking system while always complying with local and international regulations and requirements. The digital transformation has disrupted many industries, and the banking sector is no exception. With the emergence of new technologies and changing user expectations, banking services have undergone a major transformation, requiring the provision of agile, practical, and accessible solutions. Thanks to the close, partnership-based relationship between BCI and CBS, their choice of a digitalization solution for all their banking services naturally turned to CapitalDigital at the group level in 2017, leading to its deployment in 2019 at BCI Senegal. "Having a module like CapitalDigital is essential today." BCI wanted "a complete, turnkey solution with an open and modular architecture, in a cloud version hosted by CBS, with flexible and agile project management," confirms Malé Diop. Behind Core Banking, the features of CapitalDigital are significant. From providing mobile applications, online platforms, chatbots, the relationship between BCI Senegal and its clients has drastically changed, allowing "account managers to have a significantly larger client portfolio, an essential package to boost their business, gain productivity, and retain their clients." "Thanks to CapitalDigital, our client portfolio has multiplied by 5!" Primarily serving a corporate clientele, BCI streamlines all its banking activities. As the Director of Information Systems at BCI explains, "each client can now perform routine banking operations such as mass transfers with an immediate impact on available funds, bill payments, expense tracking, check and statement requests on PC/Mac and on smartphones/tablets." The introduction of digitalization in the banking sector is noteworthy, offering numerous advantages, including global outreach, speedy services, and real-time transaction updates via summary dashboards. "Capital Banking Solutions also responds to the ongoing evolution of the market and remains attentive to global challenges, especially in Africa, where the financial ecosystem is constantly evolving," according to our interlocutor. Today, BCI ensures real transaction security thanks to the enhanced compliance provided by Capital Banking Solutions. Enhanced security protocols ensure the protection and encryption of personal and financial data, preventing any fraudulent activities. Products evolve over time, based on the expectations of their banking and financial institution customers. A long-term partnership Malé Diop does not rule out the possibility of integrating additional features in the future to enhance their offerings and achieve complete interoperability with core banking and satellite solutions. With innovative banking services tailored to private, retail, and corporate clients (as at BCI), Mr. Malé Diop aims to implement electronic wallets (e-Wallets), payment systems, and many other tools to provide end-to-end digital solutions to their final clients. The flexibility and quality of support from Capital Banking Solutions' teams ensure a long-term partnership for the CIO. "Capital Banking Solutions knows how to evolve all of its products according to our expectations and ambitions. We are more than satisfied with our collaboration, the respect for our requirements and those of our market. Their R&D department listens to us, and their field experience and expertise allow them to continuously propose improvements to our entire information system." Optimizing internal processes, reducing operational costs, and improving overall efficiency are factors that drive CBS teams to continuously work on the research and development of their solutions.

The Wincheque solution allows us to personalize and print checkbooks locally on behalf of our customers. It offers the possibility of direct interfacing with Core Banking, several authentication methods for connecting and, above all, secure management of checkbook production history in order to control possible fraud attempts. In fact, everything seems simple. From setup to the software itself, it is easy to use. For the moment, we have not seen any barriers or insurmountables!

I am impressed by the exceptional work delivered by CBS. Their expertise in the development of our CDX Internet Banking is excellent, and their commitment to quality is commendable. Through systematic sessions and partnerships, CBS developed a customized software solution for our Internet Banking that has put full control in our hands, hence our increased efficiency in that regard. Their team members are very professional and friendly, willing to go beyond borders in resolving any challenges that may arise. I recommend CBS for their reliability, excellent communication, and commitment to delivering practical and exceptional solutions.

The collaboration between the Banque de Gestion et de Financement du Burundi (BGF) and Capital Banking Solutions began in December 2014, with a strategic project for the bank, which is the deployment of our Core Banking System as well as the management of the Bank's Digital transformation, through, among other things, the online banking solution / bank at distance, which has allowed us to accelerate this digital transformation, thus allowing us to offer innovative services to all of our customers and to be one of the pioneers in the banking sector in Burundi. Capital Banking Solutions has accompanied us on this journey, always providing us with the necessary support using the expertise of their teams, whether at the functional level or at the technical and technological level. They also accompanied us in the context of change management. We have also supplemented our solutions recently acquired from CBS with the acquisition of the leasing management module. Whose deployment was done in record time. This allowed us to serve a new clientele, and also assured us of being able to support the development of the local economy and of course, to increase our market share. We are very happy and proud to work with Capital Banking Solutions and we are convinced that they will be a partner of choice in all our future projects. We are counting on them to support us as best we can in our development in the region and internationally.

The BOA group and Capital Banking Solutions have been historical partners for more than 20 years, working closely on a multitude of projects to deploy CBS's innovative banking solutions in 16 group entities. CBS solutions respond to our issues of reliability, security, technological growth and performance. Capital Banking Solutions has been able to support us as we have grown by developing their solutions, and they have also supported us in our digital transformation. With a very constructive partnership approach, which also allowed a transfer of skills to our teams to have autonomy in the administration of CBS solutions, the various implementation projects have undergone considerable success while always respecting schedules and budgets. We are proud of this collaboration, and look forward to more success together.